Help Center



What quality assurance processes do you utilize?

Do you use pharmaceutical grade ingredients?

Are TRANSCEND products guaranteed for quality and potency?

Do you use GMOs?

Are your products natural and organic?

What are "Ray & Terry's Signature Formulas"?


How do I get started?

How do I cancel a subscription?

Can I start a subscription outside of the US?


Where can I buy TRANSCEND products?

How do I order a gift for someone?

How do I enter my promo code?


Is it safe to order online?


How do I update my information?

Can I place orders without registering?


When will my order be shipped?

How long will it take to receive my order?

Which shipping carriers do you use?

Which is the best shipping method?

How do I track my order?

What are my shipping options?

Shipping Restrictions

Returns & Exchanges

What's your return policy?

What is eligible for a return?

Ray and Terry's

History of Ray + Terry's Longevity Products

Why is there still Ray & Terry’s Packaging on the website or in my box?

I ordered a Ray & Terry’s product, but I received a product that says “Transcend”

If I receive product that still says Ray & Terry’s on it, does that mean it’s not good?