Help Center

FAQ

Ray and Terry's

Who are Ray and Terry?

Why is there still Ray & Terry’s Packaging on the website or in my box?

I ordered a Ray & Terry’s product, but I received a product that says “Transcend”

If I receive product that still says Ray & Terry’s on it, does that mean it’s not good?

Product

What quality assurance processes do you utilize?

Do you use pharmaceutical grade ingredients?

Are TRANSCEND products guaranteed for quality and potency?

Do you use GMOs?

Are your products natural and organic?

What are "Ray & Terry's Signature Formulas"?

Subscriptions

How do I get started?

How do I cancel a subscription?

Can I start a subscription outside of the US?

Ordering

Where can I buy TRANSCEND products?

How do I order a gift for someone?

How do I enter my promo code?

Payment

Is it safe to order online?

Registration

How do I update my information?

Can I place orders without registering?

Shipping

When will my order be shipped?

How long will it take to receive my order?

Which shipping carriers do you use?

Which is the best shipping method?

How do I track my order?

What are my shipping options?

Returns & Exchanges

What's your return policy?

What is eligible for a return?