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Updated Carrier Information on COVID-19
Update June 2021:
Stateside customer, please continue to stay abreast with USPS or UPS issues in terms of your specific area, but at this time these carriers have returned to more normal business in most areas.
The pandemic though affecting all aspects of our supply chain still in 2021 and our vendors and fulfillment house maintaining the proper hygiene and sanitization protocols, most customers have now been enjoying a return to a more normalized delivery of their packages.
For our international customers, please stay up-to-date on your countries' COVID-19 developments and take them into consideration while ordering.
We will continue to make every effort to keep you informed and your ordering process as pleasant and delay-free as possible.
Update April 2020:
Please note, all carriers are experiencing delays in processing and delivery due to unprecedented volumes and COVID safety restrictions. As a result your order may experience gaps and delays in tracking event updates.
We continue to watch COVID-19 developments as they may impact your deliveries. Please note that delays have occurred at random nation-wide and world-wide, we at Transcend cannot control nor predict these delays. We recommend you allow extra time for receipt than under normal circumstances.
Update December 2020:
All carriers are experiencing unprecedented package volume and employee shortages while working within developing Covid-19 parameters.
Please anticipate possible gaps in tracking information check-ins and/or delays in your package reaching its final destination.
Our fulfillment warehouse continues to operate as an essential service and remains dedicated to maintaining safety protocols. Warehouse employees are required to wash hands frequently during the day, especially upon entering the building, and all touch surfaces are wiped down with disinfectant each morning.
All warehouse staff are maintaining safe distances and wearing both gloves and masks. Anyone who chooses not to come to work may stay home, and no visitors are allowed on the premises.
Transportation carriers are required to load and unload their own trucks and cannot be in contact with the warehouse team.
As our service partners are taking some additional precautions when performing deliveries, this might result in unexpected delays. We apologize for this inconvenience and thank you for your understanding during these extraordinary circumstances.
From our delivery partners:
UPS notes that they have currently suspended their Service Guarantee and asks that you ensure your delivery address is open and receiving packages.
The UPS Service Guarantee is suspended for all shipments from any origin to any destination. Gaps in tracking check-ins and delays to destination are very common at this time, please allow extra time for delivery.
USPS has so far experienced only minor operational impacts in the United States. However, they do continue to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong. Customers may see delays in mail and packages destined to China, as well as to European countries subject to restricted passenger airline travel. The US Postal Service is an essential service, though, and is undertaking all reasonable measures to minimize the impact of COVID-19. Updated December 2020: USPS is experiencing unprecedented delays due to volume and Covid-19 parameters. Service guarantees do not apply at this time. Gaps in tracking check-ins and delays to destination are very common at this time, please allow extra time for delivery.
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