Important Information on COVID-19

We continue to watch COVID-19 developments as they may impact your deliveries. Please note that delays have occurred at random nation-wide and world-wide, we at Transcend cannot control nor predict these delays. We recommend you allow extra time for receipt than under normal circumstances. 

Our fulfillment warehouse continues to operate as an essential service and remains dedicated to maintaining safety protocols. Warehouse employees are required to wash hands frequently during the day, especially upon entering the building, and all touch surfaces are wiped down with disinfectant each morning.

All warehouse staff are maintaining safe distances and wearing both gloves and masks. Anyone who chooses not to come to work may stay home, and no visitors are allowed on the premises.

Transportation carriers are required to load and unload their own trucks and cannot be in contact with the warehouse team.

As our service partners are taking some additional precautions when performing deliveries, this might result in unexpected delays. We apologize for this inconvenience and thank you for your understanding during these extraordinary circumstances. 

From our delivery partners:

UPS notes that they have currently suspended their Service Guarantee and asks that you ensure your delivery address is open and receiving packages.

USPS  has so far experienced only minor operational impacts in the United States. However, they do continue to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong. Customers may see delays in mail and packages destined to China, as well as to European countries subject to restricted passenger airline travel. The US Postal Service is an essential service, though, and is undertaking all reasonable measures to minimize the impact of COVID-19.



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